Return & Refund Policy

RETURNS

At our website your complete satisfaction is our top priority. We offer the return instruction. Please check below to make sure you meet the return requirements.Before you want to return goods, please contact us via email（[email protected]）or click chatus below the page to discuss the problem you are concerned about first.We will reply you with the specific refund and exchange process by email within 24 hours. If you want to return your order, please stating the reason and the order number within 30 days of receipt. And ask the customer service staff for the return address. Please do not return the goods without permission. We may not receive your return goods, then we will not refund. Your feedback is very important to us. Any items must be sent back complete with the original package. All packages should be sent via a trackable method. And timely inform us of the tracking number after the package is sent, so that we can track the logistics and confirm your return information as soon as we receive the package.We are not responsible for packages lost in transit. Please pay attention to that the original shipping charges are non-refundable. So please contact us with all your questions and concerns before placing your order.

REFUNDS

Item not received:

★Delivery on the way:
1.Parcel seized by customs: It is buyer’s duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice) .
2.The delivery status has been stagnant for a long time: If the parcel status is stagnant for a long time, we will find out to our shipping agent what happened to your parcel. You can keep in touch with us until the package is delivered successfully.
★Unsuccessful delivery:
1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused
2.If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund.

Item not as described:

You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 3 days if you are not satisfied with the item.

We are glad to tell you that If you wish to receive a refund, your unsatisfied items can be partial or full refund depends on the situation, You should state a specific explanation and clear corresponding photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service. Please allow 5-7working days from our receipt of the returned goods for a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to 7-10 working days for the funds to reflect on your account. The original shipping charges will not be refunded. If you have any questions, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us.

RETURN PROCESS

Specific explanation and a clear corresponding photographs are needed to tell us the reason for the return. Please allow 5-7working days from our receipt of the returned goods for a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to 7-10 working days for the funds to reflect on your account. The original shipping charges will not be refunded. If you have any questions, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us.

RETURNS & REFUNDS POLICY

We aim to show the top quality to our customers, and if there is any questions in quality, we will gladly exchange or refund the item. Please ship the item back with the exchange and return in no used state within 14 days of receipt.

All items must be in new condition, items cannot be tried on and cannot be worn, with all original packaging.
All items must be sent back within 30 days of receipt.
Items that do not meet these criteria will be charged a 50% fee OR you can opt to have the items sent back; and the reshipping fees will be charged.
Shipping fees for returns are to be paid by the customer. If the goods are returned with defective quality, we will pay the freight.We are not responsible for lost or damaged packages.
Promotional items of the product being returned must also be sent back, otherwise retail value will be charged.

CHANGE POLICY

Sale: We are committed to meeting the needs of our customers. If you would like to change your order details, we will change for you depending on the process of production.

Items can be changed before production. We will change for you according to your request. The changed item price more than original item price, you will pay the price difference. The changed item price less than original item price, you will get the refund for the price difference.
Items can not be changed after production. If choose to keep the original item, we will continue the production. If you choose to cancel, we will cancel and refund to you according to our cancellation policy.
After sale: At our website your complete satisfaction is our top priority. We offer the change instruction. But sorry for that we only accept quality problems and mistake delivery for changing. We have size chart and colour guide on our website, we hope all the customers look it carefully before you place the order, sorry for those who choose the wrong colour or the wrong size by yourself. Please contact us before you place the order.

CANCELLATION POLICY

We understand that ordering a wig for your appearance is an important undertaking, However, it is important to note that our wigs are custom-made, once production process begins, Labor Costs and Material Costs will be incurred. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.

Standard orders cancelled within 12 hours after payment confirmation: you will get a full refund.
Orders cancelled within 12 to 24 hours after payment confirmation: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
Orders cancelled more than 24 hours after payment confirmation: you will get a partial refund consisting of 30% of the item price and the full shipping cost.
Once the item been delivered, the order can’t be cancelled.
If you do not reply us to confirm your cancellation request within 5 days, we will cancel your order and offer the refund according to our cancellation policy.
If you really have a special circumstances need to cancel the order, please contact us by Email:[email protected] timely! Cancellation requests sent via chatus will not be processed！We will calculate the cancellation time according to the time of the email is received.